Privacy policy

Privacy policy of LivingTown AG

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In this privacy policy, we, LivingTown [company of the Reso-Group (hereinafter [all together] LivingTown, we or us), explain how we collect and otherwise process personal data. This is not an exhaustive description; other data protection declarations [or general terms and conditions, conditions of participation and similar documents] may regulate specific matters. Personal data refers to all information relating to an identified or identifiable person.

If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please ensure that these persons are aware of this privacy policy and only share their personal data with us if you are permitted to do so and if this personal data is correct.

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This privacy policy is designed to meet the requirements of the EU General Data Protection Regulation ("GDPR"), the Swiss Data Protection Act ("DPA") and the revised Swiss Data Protection Act ("revDSG"). However, whether and to what extent these laws are applicable depends on the individual case.

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1.responsible person / data protection officer / representative

The controller does not have a data protection officer pursuant to Art. 37 GDPR: LivingTown AG (Baslerstrasse 60, 8048 Zurich, Switzerland) is responsible for the data processing described here. If you have any data protection concerns, you can send them to the following contact address for all Reso Group companies: Baslerstrasse 60, 8048 Zurich, Switzerland

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Our representative in the EEA pursuant to Art. 27 GDPR (if required) is: Roger Krieg, owner of Reso Group

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2. Collection and processing of personal data

We primarily process the personal data that we receive from our customers and other business partners as part of our business relationship with them and other persons involved or that we collect from their users when operating our websites, apps and other applications.
To the extent permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, land registers, commercial registers, press, internet) or receive such data from other companies within the Reso Group, from authorities and other third parties (such as credit agencies). In addition to the data that you provide to us directly, the categories of personal data that we receive about you from third parties include, in particular, information from public registers, information that we learn in connection with official and legal proceedings, information in connection with your professional functions and activities (so that we can, for example to conclude and process transactions with your employer with your help), information about you in correspondence and meetings with third parties, credit information (insofar as we process transactions with you personally), information about you that people from your environment (family, advisors, legal representatives, etc.) give us so that we can conclude or process contracts with you or with your involvement (e.g. references, your address for deliveries, etc.).e.g. references, your address for deliveries, powers of attorney, information on compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies, sales and other contractual partners of ours on the use or provision of services by you (e.g. payments made, purchases made)). payments made, purchases made)), personal data from the media and the Internet (where appropriate in a specific case, e.g. as part of an advertisement, press review, marketing/sales, etc.), your addresses and any interests and other socio-demographic data (for marketing), data in connection with the use of the website (e.g. IP address, MAC address of the smartphone or computer, details of your
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device and settings, cookies, date and time of visit, pages and content accessed, functions used, referring website, location data).

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3. Purposes of data processing and legal bases

We use the personal data we collect primarily to conclude and process our contracts with our customers and business partners, in particular in the context of real estate property rental and hotel operations with our customers and the purchase of products and services from our suppliers and subcontractors, as well as to comply with our legal obligations in Switzerland and abroad. If you work for such a customer or business partner, your personal data may of course also be affected in this function.
In addition, we also process personal data of you and other persons, where permitted and where we deem it appropriate, for the following purposes in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:

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 Offering and further developing our products, services and websites, apps and other platforms on which we are present;
 Communicating with third parties and processing their inquiries (e.g. job applications, media enquiries);  applications, media inquiries);
 Examination and optimization of procedures for needs analysis for the purpose of direct customer contact and collection of personal data from publicly accessible sources for the purpose of customer acquisition;
 Advertising and marketing (including the organization of events), unless you have objected to the use of your data (if we send you advertising as an existing customer, you can object to this at any time, we will then put you on a blacklist against further advertising mailings);
 Market and opinion research, media monitoring;
 Assertion of legal claims and defense in connection with legal disputes and official proceedings;
 Prevention and investigation of criminal offenses and other misconduct (e.g.e.g. conducting internal investigations, data analysis to combat fraud);
 Ensuring our operations, in particular IT, our websites, apps and other platforms;
 Video surveillance to safeguard domiciliary rights and other measures for IT, building and facility security and protection of our employees and other persons and assets belonging to or entrusted to us (e.g. access controls, visitor security).access controls, visitor lists, network and mail scanners, telephone recordings);
 Purchase and sale of business divisions, companies or parts of companies and other transactions under company law and the associated transfer
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of personal data as well as measures for business management and compliance with legal and regulatory obligations as well as internal regulations of XXX.
If you have given us your consent to process your personal data for specific purposes (for example, when you register to receive newsletters or carry out a background check), we will process your personal data within the scope of and based on this consent, unless we have another legal basis and require one. Consent that has been granted can be revoked at any time, but this has no effect on data processing that has already taken place.

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4. Cookies / tracking and other technologies in connection with the use of our website

We typically use "cookies" and similar technologies on our websites [and apps] to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website [or install our app]. If you visit this website again [or use our app], we can recognize you, even if we do not know who you are. In addition to cookies that are only used during a session and are deleted after your visit to the website ("session cookies"), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) ("permanent cookies"). However, you can set your browser so that it rejects cookies, only stores them for one session or otherwise deletes them prematurely. Most browsers are preset to accept cookies. We use permanent cookies [so that you can save user settings (e.g. language, autologin), ][so that we can better understand how you use our offers and content,][ and][so that we can show you offers and advertising tailored to you (which can also happen on websites of other companies; however, they will not find out from us who you are, if we know this ourselves at all, because they only see that the same user is on their website who was also on a certain page with us)]. [Some of the cookies are set by us, some are also set by contractual partners with whom we work]. If you block cookies, certain functionalities (e.g. language selection, shopping cart, ordering processes) may no longer work.
[We also include visible and invisible image elements in our newsletters and other marketing e-mails in some cases and to the extent permitted. By retrieving these from our servers, we can determine whether and when you have opened the e-mail so that we can also measure and better understand how you use our offers and tailor them to you. You can block this in your email program; most are pre-set to do this].
If permanent cookies or other tracking technologies are used (adjust text depending on the situation):

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By using our websites[, apps] and agreeing to receive newsletters and other marketing emails, you consent to the use of these technologies. If you do not want this, you must set your browser or email program accordingly[, or uninstall the app if this cannot be adjusted via the settings]].
If Google Analytics or other statistics services are used to which no personal data (such as email addresses) is transmitted:

We sometimes use Google Analytics or similar services on our websites. This is a service provided by third parties, which may be located in any country in the world (in the case of Google Analytics, it is Google Ireland (based in Ireland), Google Ireland relies on Google LLC (based in the USA) as a processor (both "Google"), www.google.com), with which we can measure and evaluate the use of the website (not personalized). Permanent cookies set by the service provider are also used for this purpose. We have configured the service so that the IP addresses of visitors to Google in Europe are truncated before being forwarded to the USA and therefore cannot be traced. We have switched off the settings "Data transfer" and "Signals". Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can use this data for its own purposes to draw conclusions about the identity of visitors, create personal profiles and link this data to the Google accounts of these persons. If you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider is then the responsibility of the service provider in accordance with its data protection provisions. The service provider only informs us how our respective website is used (no information about you personally).

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If social media plug-ins are used: We also use so-called plug-ins from social networks such as Facebook, Twitter, YouTube, Pinterest or Instagram on our websites. This is visible to you in each case (typically via corresponding symbols). We have configured these elements so that they are deactivated by default. If you activate them (by clicking on them), the operators of the respective social networks can register that you are on our website and where and can use this information for their purposes. The processing of your personal data is then the responsibility of this operator in accordance with its data protection regulations. We do not receive any information about you from them.

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5. Data transfer and data transmission abroad

As part of our business activities and for the purposes set out in Section 3, we also disclose data to third parties to the extent permitted and deemed appropriate, either because they process it for us or because they wish to use it for their own purposes. This applies in particular to the following bodies:
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 Service providers of ours (within the Reso Group), including processors (such as e.g. IT providers);
 dealers, suppliers, subcontractors and other business partners;
 customers;
 domestic and foreign authorities, official bodies or courts;
 media;
 the public, including visitors to websites and social media;
 competitors, industry organizations, associations, organizations and other bodies;
 acquirers or parties interested in acquiring business divisions, companies or other parts of the Reso Group;
 other parties in potential or actual legal proceedings;
 other companies of the Reso Group; all jointly
recipients.

Some of these recipients are in Germany, but they can be anywhere in the world. In particular, you must expect your data to be transferred to all countries in which the Reso Group is represented by group companies, branches or other offices ([LINK TO LIST]) as well as to other countries in Europe and the USA where the service providers we use are located (e.g. [Microsoft], [SAP], [Amazon], [Salesforce.com]).
If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with the applicable data protection (for this purpose we use the revised standard contractual clauses of the European Commission, which are available here:
https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj
?), unless the recipient is already subject to a legally recognized set of rules to ensure data protection and we cannot rely on an exception. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have given your consent or if the data in question has been made generally accessible by you and you have not objected to its processing.

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6. Duration of storage of personal data

Wir verarbeiten und speichern Ihre Personendaten, solange es für die Erfüllung unserer vertrag- lichen und gesetzlichen Pflichten oder sonst die mit der Bearbeitung verfolgten Zwecke erforder- lich ist, d.h. also zum Beispiel für die Dauer der gesamten Geschäftsbeziehung (von der Anbah- nung, Abwicklung bis zur Beendigung eines Vertrags) sowie darüber hinaus gemäss den gesetz- lichen Aufbewahrungs- und Dokumentationspflichten. Dabei ist es möglich, dass Personendaten für die Zeit aufbewahrt werden, in der Ansprüche gegen unser Unternehmen geltend gemacht
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werden können und soweit wir anderweitig gesetzlich dazu verpflichtet sind oder berechtigte Ge- schäftsinteressen dies erfordern (z.B. für Beweis- und Dokumentationszwecke). Sobald Ihre Per- sonendaten für die oben genannten Zwecke nicht mehr erforderlich sind, werden sie grundsätz- lich und soweit möglich gelöscht oder anonymisiert. Für betriebliche Daten (z.B. Systemproto- kolle, Logs), gelten grundsätzliche kürzere Aufbewahrungsfristen von zwölf Monaten oder weniger.
Datensicherheit
Wir treffen angemessene technische und organisatorische Sicherheitsvorkehrungen zum Schutz Ihrer Personendaten vor unberechtigtem Zugriff und Missbrauch wie etwa der [Erlass von Wei- sungen][, Schulungen][, IT- und Netzwerksicherheitslösungen][, Zugangskontrollen und –be- schränkungen][, Verschlüsselung von Datenträgern und Übermittlungen][, Pseudonymisierung][, Kontrollen].
Pflicht zur Bereitstellung von Personendaten.
Im Rahmen unserer Geschäftsbeziehung müssen Sie diejenigen Personendaten bereitstellen, die für die Aufnahme und Durchführung einer Geschäftsbeziehung und der Erfüllung der damit verbundenen vertraglichen Pflichten erforderlich sind (eine gesetzliche Pflicht, uns Daten bereit- zustellen, haben Sie in der Regel nicht). Ohne diese Daten werden wir in der Regel nicht in der Lage sein, einen Vertrag mit Ihnen (oder der Stelle oder Person, die Sie vertreten) zu schliessen oder diesen abzuwickeln. Auch die Website kann nicht genutzt werden, wenn gewisse Angaben zur Sicherstellung des Datenverkehrs (wie z.B. IP-Adresse) nicht offengelegt wird.
Profiling [und automatisierte Entscheidfindung]
Wir verarbeiten Ihre Personendaten teilweise automatisiert mit dem Ziel, bestimmte persönliche Aspekte zu bewerten (Profiling). Wir setzen Profiling insbesondere ein, um Sie zielgerichtet über Produkte informieren und beraten zu können. Dabei setzen wir Auswertungsinstrumente ein, die uns eine bedarfsgerechte Kommunikation und Werbung einschliesslich Markt- und Meinungsfor- schung ermöglichen.
[Zur Begründung und Durchführung der Geschäftsbeziehung und auch sonst nutzen wir grund- sätzlich keine vollautomatisierte automatische Entscheidungsfindung (wie etwa in Art. 22 DSGVO geregelt). Sollten wir solche Verfahren in Einzelfällen einsetzen, werden wir Sie hierüber geson- dert informieren, sofern dies gesetzlich vorgegeben ist und Sie über die damit zusammenhän- genden Rechte aufklären.]
Rechte der betroffenen Person
Sie haben im Rahmen des auf Sie anwendbaren Datenschutzrechts und soweit darin vorgesehen (wie etwa im Falle der DSGVO) das Recht auf Auskunft, Berichtigung, Löschung, das Recht auf Einschränkung der Datenbearbeitung und sonst dem Widerspruch gegen unsere Datenbear- beitungen, insbesondere jener für Zwecke des Direktmarketings, des für Direktwerbung
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betriebenen Profilings und weiterer berechtigter Interessen an der Bearbeitung
sowie auf Herausgabe gewisser Personendaten zwecks Übertragung an eine andere Stelle (sog. Daten- portabilität). Bitte beachten Sie aber, dass wir uns vorbehalten, unsererseits die gesetzlich vor- gesehenen Einschränkungen geltend zu machen, etwa wenn wir zur Aufbewahrung oder Bear- beitung gewisser Daten verpflichtet sind, daran ein überwiegendes Interesse haben (soweit wir uns darauf berufen dürfen) oder sie für die Geltendmachung von Ansprüchen benötigen. Falls für Sie Kosten anfallen, werden wir Sie vorab informieren. Über die Möglichkeit, Ihre Einwilligung zu widerrufen, haben wir bereits in Ziff. 3 informiert. Beachten Sie, dass die Ausübung dieser Rechte im Konflikt zu vertraglichen Abmachungen stehen kann und dies Folgen wie z.B. die vorzeitige Vertragsauflösung oder Kostenfolgen haben kann. Wir werden Sie diesfalls vorgängig informie- ren, wo dies nicht bereits vertraglich geregelt ist.
Die Ausübung solcher Rechte setzt in der Regel voraus, dass Sie Ihre Identität eindeutig nach- weisen (z.B. durch eine Ausweiskopie, wo Ihre Identität sonst nicht klar ist bzw. verifiziert werden kann). Zur Geltendmachung Ihrer Rechte können Sie uns unter der in Ziffer 1 angegebenen Adresse kontaktieren.
Jede betroffene Person hat überdies das Recht, ihre Ansprüche gerichtlich durchzusetzen oder bei der zuständigen Datenschutzbehörde eine Beschwerde einzureichen. Die zuständige Datenschutzbehörde der Schweiz ist der Eidgenössische Datenschutz- und Öffentlichkeitsbeauftragte (http://www.edoeb.admin.ch).

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11. Changes

We may amend this privacy policy at any time without prior notice. The current version published on our website shall apply. If the privacy policy is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.